Address of the document: http://en.belavia.by/leader/rules/
Print: 23 November 2014, 21:11
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23 November 2014, Sunday
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Membership rules

General Provisions.
Rules of Earning Points.
Rules of Receiving Awards.
Rules of Using Award.
Elite Tiers.
Participation of minors.
Loss, Theft or Damage of Member’s Plastic Card.
Important Information.
If Points are not Added.

General Provisions.

  1. Any passenger of the National Air Company Belavia (hereinafter referred to as the “Belavia”) not younger than 2 years old may become a member of "Belavia Leader" Program.
  2. Participation in belavia leader program is voluntary, free of charge and individual for every passenger.
  3. To become a member of "Belavia Leader" Program, an application form needs to be completed and sent to the address of Belavia. The application form may be obtained in Belavia’s booking offices and from the agents. The application form for participation in "Belavia Leader" Program may be also completed on Belavia’s site http://en.belavia.by/leader/partners/
  4. Belavia reserves the right to refuse registration of a member who deliberately provided misleading information in the application form.
  5. The time of application form processing is 15 business days from receiving the application form by Belavia. The member keeps a temporary member card attached to the application form. The number specified in the temporary card is a personal number of the program member.
  6. Upon registration through the site, an identification number and a password are e-mailed to the member to the address specified by the member during registration. Upon obtaining a personal password, the member may access to a personal cabinet page on Belavia’s corporate site protected from unauthorized access with a password on which the program member may obtain information about the personal account in the program, amend personal details or fill in application forms of the set form. The members undertake not to reveal a secret password to third party.
  7. All activity done by a member via his personal account at belavia.by and booking.belavia.by is considered to be the activity having been done on behalf and with an approval of a program member. Belavia does not bear responsibility for consequences occurred as a result of an account unauthorized entry using a password.
  8. The date of registration of the member and opening of the personal account is considered to be the date of commencement of the program participation.
  9. The program member undertakes to notify Belavia about revision of the personal details in time.
  10. The member’s personal details may be amended by:

    • the member through a personal cabinet on Belavia site (Belavia underlines that revision of the member's personal details through the personal cabinet on the site may be limited and is authorized exclusively by submitting an application in writing);
    • sending a respective request in writing to Belavia. The request should be signed by the member personally. Copies of confirming documents (passport, Marriage Certificate, etc.) should be attached to the request of the change of a surname/name.
  11. Upon earning 1,500 qualifying points by the member or upon completing the third paid segment by Belavia scheduled flights specified in Table 1, a permanent card of "Belavia Leader" Program member is to be sent to the member. Up to this point, the member may use the temporary card attached to the application form (when the application form is completed in the booking office). The member may also print out the temporary card from a personal cabinet of "Belavia Leader" Program member on Belavia’s site.
  12. Every member may have only one personal account in the individual "Belavia Leader" Program. The member’s account or points may not be commingled with an account or points of other program members.
  13. Belavia reserves the right to change the rules of participation in the program and its condition without a prior notice, including the right to change the itineraries of flights for which points are earned and for which award tickets may be issued and service class may be upgraded; to change the number of points to be earned for the flight; the number of points needed for issuing an award ticket (service class upgrade), to change conditions and rules of using additional bonuses for members of elite tiers, etc.
  14. Belavia reserves the right to exclude the member from the program without a prior notice, cancel all earned points, close the member's account and withdraw award tickets in the following cases:

    • violation of the program rules and conditions by the member,
    • repeated violation of Belavia Passenger and Baggage Transport Rules by the member.
  15. Belavia may cancel "Belavia Leader" Program by preliminary notifying the members one month prior to the cancellation date. In this case, the tickets issued within the framework of the program may be used within the period of validity of these tickets.
  16. "Belavia Leader" Program may be expanded by involving partner companies into the program without prior notice of the other program members. Belavia may exclude any partner company from the program without preliminary notifying the members. The information about Belavia’s partners is available on http://en.belavia.by/leader
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Rules of Earning Points

  1. "Belavia Leader" Program member is earned points for Belavia scheduled flight travels. The itineraries for which points may be earned are provided in Table 1.
  2. The points earned by "Belavia Leader" Program member may be used for receiving awards within "Belavia Leader" Program.
  3. The points earned by "Belavia Leader" Program member may be qualifying and nonqualifying.

    QUALIFYING points are the points added to the member account for Belavia scheduled flight travels. The number of qualifying points the member is to be added for a travel is provided in Table 1. The number of qualifying points to be earned by the members depends on the booking itinerary and class.
    NONQUALIFYING points are the points which may be extra added to "Belavia Leader" Program member such as awards for members of the program elite tiers, awards for participation in Belavia’s special offer program, occasional awards to the member, etc.

  4. In case no flight has been recorded on the member’s account for two calendar years running, points on such account, earned prior to this period, will expire.
  5. The points are not added for charter flights and also for itineraries not specified in "Belavia Leader" Table. The points are added for code-share flights operated jointly with other airlines based on tickets only issued using Belavia quota (code – B2).
  6. Points for the travel made by Belavia scheduled flight are automatically added to the member’s account, provided that all necessary conditions are met (the member’s card was presented during the passenger check-in, the member’s number was entered into a reservation system and a surname/name in the booking exactly match the details of "Belavia Leader" Program member).
  7. When traveling by a ticket issued with the award service class upgrade, the points are earned according to the class paid.
  8. Points for award tickets are not added.
  9. Points may be earned on personal account for the travels made before the registration in the program. For this purpose, the member should complete a special form (on the site in a personal cabinet or in one of Belavia booking offices). The application can be accepted to consideration within 6 month from travel date.
  10. The points added wrongfully or by mistake to the member may be redeemed from an account without notifying the members.
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Rules of Receiving Awards

  1. An award within the framework of "Belavia Leader" Program is an award ticket or a service class upgrade. A cash equivalent of awards is not paid and the service class upgrade under the award ticket is not allowed.
  2. Upon earning the required number of points on the program personal account by the member and provided that actual points earned for at least one paid travel by Belavia scheduled flight are available on the member’s account, a award ticket may be issued or the service class may be upgraded for the member.
  3. An award in “Belavia Leader” Program can be issued in the Belavia ticket offices, the Belavia representative offices abroad.
  4. For issuing awards in the ticket offices (including the offices abroad) a member have to fill in an application form for award ticket issuing.
  5. When an award ticket is issued or an award service class upgrade is provided, an adequate number of points is redeemed from the personal account of the member.
  6. Booking award class seats and award service class upgrade is carried out in special classes the number of which can be limited by Belavia. When booking a ticket the member should inform Belavia about using earned points for the travel.
  7. Belavia also reserves the right to limit the issue of award tickets or service class upgrade because of commercial reason.
  8. An award ticket may be issued or the service class may be upgraded by confirmed reservation. The award ticket issue or the service class upgrade with an open date is not allowed.
  9. In case seats are not available in a specially assigned reservation class, the member may be included into the waitlist. Belavia may refuse to issue the award ticket (service class upgrade) to the member for a specific flight due to lack of seats in the class specially assigned for reserving award class tickets. Availability of seats in other reservation classes is not considered to be a confirmation of seats in award classes.
  10. Booking award class seats for the following award issue should be not later than 4 work days before expected departure date. In case award class seats are reserved 3 work days before departure or later, Belavia may not guarantee that an award application will be processed before the departure.
  11. The award ticket and the service class upgrade may be issued only for Belavia scheduled flights provided in Table 2.
  12. The program member should pay airport and other taxes, duties and fees personally charged for the air transport service and the award issue.
  13. When an award ticket (service class upgraded) is issued, a passenger should present a passport original and a card of "Belavia Leader" Program member.
  14. Award ticket should be issued by the time set by custom service specialists when booking an award ticket.
  15. Points from a member’s account can be used for issuing an award both for an account holder individually and for another passengers travelling together with the award taker. In order to use points from a member’s personal account and issuing an award to another passenger, the following conditions need to be adhered:
    • there should be a joint travelling of a “Belavia Leader” Program account holder and an award taker (joint booking);
    • an application form for award ticket issuing is to be signed by an account holder (when issuing an award ticket sales offices)
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Rules of Using Award

  1. The award ticket can be used only by "Belavia Leader" Program member.
  2. Handing over an award ticket to another person is not allowed.
  3. The points redeemed from an account to issue the award ticket or upgrade the service class are not returned both fully and partially. The ticket issued with the use of points can not be reissued (including the change of itinerary).
  4. When an award ticket has to be refunded due to the fault of the airline (flight cancelled, delayed), the unused taxes and duties are to be paid to the member.
  5. The ticket issued for the points is valid during one year from the date of ticket issue.
  6. The award service class upgrade may be issued only by a confirmed and paid economy class ticket (class in the paid ticket is only Y) issued according to the itinerary on Belavia tickets blanks (code - 628). Tickets issued on neutral blanks and on blanks of other airlines can not be accepted for the award service class upgrade.
  7. The award service class upgrade may be issued based on the tickets containing Belavia flight segments (code – B2), the service class upgrade may be issued by the itinerary specified fully in the ticket. The issue of the award service class upgrade for specific flight segments in the ticket is not allowed.
  8. Issue of the award service class upgrade based on tickets paid at special group fares using points, free tickets or low fare tickets is not allowed.
  9. The departure date in the award ticket may be changed within the term of validity of the ticket:
    • before flight departure - with 20EUR penalty
    • after flight departure – with 50EUR penalty
  10. Changing the itinerary in the award tickets issued using points is not allowed.
  11. The rules of paid fare apply to the ticket issued with the award service class upgrade.
  12. When refunding a ticket issued with the award service class upgrade, the amount paid at the fare less penalties and duties for the refund (if these are provided for by the paid fare) is to be returned to the member. Points used for issuing the award service class upgrade are not returned to the member’s account.
  13. In case an award ticket is lost, a duplicate may be issued. A penalty in the amount of 30 EUR is charged for issuing a ticket duplicate.
  14. To issue the award ticket duplicate, a passenger should fill in an application form for issuing a duplicate in one of the booking offices or Belavia representative offices abroad.
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Elite Tiers.

  1. Each program member may be transferred to one of the elite tiers (Golden or Silver), provided that specific conditions are met.
  2. The following is needed to be transferred to one of the elite tiers:

    • Silver: flying 30 flight segments by Belavia flights specified in Table 1 for which the member earns points* or earning 25,000 qualifying points within one calendar year (from 1 January to 31 December).
    • Golden: flying 60 flight segments by Belavia flights specified in Table 1 for which the member earns points* or earning 50,000 qualifying points within one calendar year (from 1 January to 31 December).

    * except for domestic operations

  3. When the tier is upgraded/downgraded, a notification and a plastic card of a member of the respective tier is sent to the member.
  4. The Golden and Silver tier card is valid for 1 year.
  5. If qualifying requirements specified in Paragraph 2 are not fulfilled by the elite tier "Belavia Leader" Program member for a calendar year, the member is transferred to a lower tier (in accordance with the member’s flight activity).
  6. The following bonuses are provided to "Belavia Leader" Program members of the Golden and Silver tiers within validity of the card of a respective elite tier:

      • Silver:
        • priority waitlist.
        • additionally awarding 10% of points. Points thus added are nonqualifying.
        • check-in at the business class counter.
        • servicing the member in a business lounge of an airport of departure irrespective of the service class specified in the ticket.*
        • additional 10 kg free baggage
      • Golden:
        • priority waitlist.
        • additionally awarding 25% of points. Points thus added are nonqualifying.
        • check-in at a business-class counter.
        • servicing the member in a business lounge of an airport of departure irrespective of the service class specified in the ticket.*
        • first free change of the date in the ticket (in tickets issued only for Belavia scheduled flights).
        • maximum time limit.
        • additional 10 kg free baggage
        • upgrade to business class on board**
    * Constraints for providing a business lounge and a business class check-in for the elite-tier members may be introduced in specific airports.
    ** not guaranteed
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Participation of minors.

  1. Participation of minors is to be organized in the following way:
    • for children from 2 to 14 years old - on children`s behalf by their legal representatives (parents, foster parents, trustees)
    • for children from 14 to 18 years old - with consent of their legal representatives.
  2. Legal representatives assure all activity of a minor`s account (in particular using personal account password), including personal data input/editing, spending points and issuing award tickets in accordance with the Item No.1 of the present Section.
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Loss, Theft or Damage of Member’s Plastic Card.

In case of loss, theft or damage of a card, "Belavia Leader" Program member should immediately notify Belavia. A new card is made and sent to the member free of charge. In case the card is lost or damaged for the second time during one calendar year, a new card is made and sent to the member after the cost of manufacturing the card in the amount of EUR20 has been paid. In case of duly documented theft of the card, a new card is made and sent to the member free of charge.

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Important Information.

  1. Within 2 years from the date of flight, Belavia may request original flight documentation (a passenger coupon and boarding cards) from a passenger.
  2. For an accurate and crediting points in time to the member’s personal account during reservation (issue of a ticket) and also during the check-in of a passenger for Belavia flight in the airport, the member should present a program member card and inform about the personal number.
  3. Upon receiving a member card, check that a surname in the card is identical to that in the passport. Upon reserving and issuing a ticket, check that the surname in the ticket and in the program member card are fully identical.
  4. When reserving an award ticket, give an advance notice to a sales and reservation agent about your intention to use points for issuing a ticket. An application for issuing a ticket should be sent to the airline in advance.
  5. The program member, intending to use for an award points for flights, financed by any organization (employer), is obliged to coordinate possibility of such use with organization (employer).
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If Points are not Added.

  1. If points for the travel made are not added to the member’s personal account (or not fully added), "Belavia Leader" Program member should fill in an application specifying the data of the travel in one of Belavia booking offices and attach originals/copies of the travel documentation (a passenger coupon, boarding pass). The application should be personally signed by the member (an application of members under 18 years of age is to be signed by a parent/guardian). The application may be also completed in the personal cabinet on the airline’s site.
  2. The application for unaccounted flights can be accepted to consideration within 6 month from travel date.
  3. Belavia does not guarantee adding points when providing incorrect or incomplete data.
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In a case of the variant reading between texts of rules on the English and Russian languages, determining is text in Russian language.