Rail and Fly

• Airlines "Belavia" and German Railway (Deutsche Bahn) Combined Transport

  In the framework of the National Airlins "Belavia" and German Railway (Deutsche Bahn) cooperation, the passengers of the National airlines having bought a ticket Rail & Fly, can get by train from / to any German city, as well as Swiss Basel and Austrian Salzburg at the German airports: Frankfurt, Hanover and Berlin.

  A "Ticket Rail & Fly is a combined ticket that allows you to make air travel and follow the railway trains of any kind with the necessary transfers. .

  More than 5,600 stations in Germany are equipped with ticket self-service stands of the German Railway (Deutsche Bahn) for issuing rail tickets Rail & Fly.

  

  Time limit:

  You may use your Rail & Fly ticket within 24 hours prior the departure of the aircraft from the airports of Germany, and within 24 hours after landing the aircraft.

  The train number and time of its departure indicated on the ticket is not required.

  The train schedule is available at DB-reisezentrum, in travel DB-Agency or at the web of Deutsche Bahn www.bahn.de .

  Train type:

  The rail ticket Rail & Fly is valid for all trains ICE, IC, EC, D, IRE, RE, RB, SB. The rail ticket Rail & Fly is valid for the City Night Line and ICE Sprinter trains provided with additional payment and booking.

  This ticket is not valid for the trains Thalys , DB Autozug, special trains and trips of urban public transport ( U-Bahn, Bus, Strassen-Bahn) except the transfer transportation, for the trips on NE lines (non federal railway lines, private railway lines), for DB/SEA(joint with overseas transportation).

  When choosing a train you should define the time of check-in deadline for flight in order to arrive at the airport in advance. You are advised to arrive at the airport 2.5 hours before the flight.

  Point-of-sale terminals:

  You can book and buy tickets Rail & Fly at the offices of airline "Belavia" or at travel agents.

  Attention! This service is not available when booking and registration of the air tickets at the website of airline "Belavia" for a while.

  Service class

  Depending on the applicable tariff, the ground transportation by Deutsche Bahn is of the first or second service class.

  When buying the ticket you need to make sure that you have received the following documents :

  Your printed booking of rail and air transportation. Your printed electronic Rail&Fly ticket The Рick-up number or DB-Auftragsnummer. When by booking, there are two railway directions; you will have two Рick-up numbers. When two or more passengers travel, each passenger will be given a separate Рick-up number for each direction. These numbers should be used to print the tickets at any Stand of Deutsche Bahn, but not earlier than 72 hours prior to travel. Closest stand can be found at www.bahn.de/railandfly.

  The documents needed during your travel by German railway:

  • Valid Passport.
  • Your printed electronic Rail&Fly ticket.
  • Your printed booking of rail and air.
  • Your printed Rail&Fly ticket at ticket self-service stand. Only the passengers with printed train ticket Rail & Fly may travel .

  The availability of pickup number gives you no right to railway travel .

  You can receive the train ticket Rail & Fly at ticket self-service stand by the pickup number, or in a service center DB Reisezentrum..

  The instruction how to get a ticket at self-service stands you can found here here.

  Change of booking and refund:

  • If you decide to change the date of travel, you need to get new booking and to print e-ticket Rail & Fly.
  • If you change the date or travel direction the pick-up number or DB-Auftragsnummer remains valid.
  • If the train ticket is printed, then you should contact the agency DB-reisezentrum, where you will be issued a new ticket. You need to provide new booking. Old printed railway Rail & Fly ticket is not valid, you must print new ticket shortly before the trip .

  ATTENTION!

  Printed tickets on the railway are not a subject to return, compensation is not available.

  Under existing rules of German Railway (Deutsche Bahn) if you lose a printed copy of the train ticket, it is not a subject to return.

  If you cannot print the ticket at the railway due to:

  • Absence of ticket stands at the station for long-distance trains, you have to buy a ticket to the nearest station where there is a ticket stand. List of stations available on the website www.bahn.de/iataagents.

    the location of train stations and ticket-vending machine you can find here.

  • The ticket stand does not work - there are several ticket stands at the most stations. If the ticket stand is not in working condition and you could not print a train ticket, you can get it in the local office of DB Reisezentrum or take a train without a ticket, be sure to notify the conductor of a technical problem. The conductor will give you a receipt for the payment of travel (Fahrpreisnacherhebung)

  If you had to buy a new train ticket or you have been billed to pay for rail transportation due to technical problems, you should contact the airline office / agency where the ticket Rail & Fly was purchased. In this case you should submit the following documents to the agency of passenger transportation sale (14 Nemiga str., Minsk):

  • Original newly purchased train ticket or invoice for payment;
  • Printed booking and number of the electronic ticket Rail &Fly;
  • Order number of the train ticket.

  If German railway confirms the technical problem, you will be paid back the cost of a ticket issued by the conductor of German Railway, or the invoice for payment will be canceled.

• Combined Transportation with Belavia-Belarusian Airlines and Dutch-Belgian railways (NS Hispeed - NMBS)

  As a result of cooperation between Belavia-Belarusian Airlines and the Dutch-Belgian Railways (NS Hispeed - NMBS) our passengers can travel by train from any station in Belgium to Amsterdam Airport Schiphol and then fly to Minsk and vice versa with a combined Belavia ticket.

  A ticket of Belavia on the route Minsk-Brussels (or any railway station of Belgium) is a combined ticket for air travel between Minsk and Amsterdam Airport Schiphol together with railway travel to/from Schiphol.

  General concept:

  • In case of departing from Minsk the train ticket to Belgium is valid only on the day of arrival of the flight in Amsterdam.
  • In case of departing from Belgium to Minsk the train ticket is valid within 24 hours prior to departure of the Belavia flight from Amsterdam Airport.
  • The train ticket from Amsterdam Airport Schiphol to Belgium and backwards is valid for travel by a high-speed InterCity train, which is bound for Brussels (Brussel-Zuid/Midi) with 4 short stops in the Netherlands and 2 in Belgium (at Antwerp Central Station and Mechelen), and also for travel by any local Belgian train. The seating in the trains is unrestricted. Depending on the applied fare railway transportation is carried out in the first or second class carriages. The 2nd class carriages are for the passengers with Belavia economy class tickets while the 1st class carriages are for the passengers with Belavia business class tickets.

  The travel time by railway and timetable to/from Amsterdam Airport Schiphol:

  • The train number and time of departure indicated in the Belavia e-ticket are not compulsory for passengers.
  • A passenger can choose the necessary train on their own. A passenger can choose any train (departure is every hour), the only restriction is the travel time: when travelling to Belgium – it should be on the day of arrival by plane with Belavia at Amsterdam Airport Schiphol, when travelling from Belgium – departure by train cannot be more than 24 hours prior to departure of the Belavia flight from Amsterdam. You can find the timetable of international InterCity trains at the website www.nshispeed.nl/en, the timetable of trains within Belgium – at the website of the Belgian railway http://www.b-rail.be.
  • When departing from Minsk 40 minutes are usually enough to change for a train upon arrival at Schiphol Airport.
  • When travelling from Belgium to Minsk the connecting time must be at least 1.5 hours, especially in the summer period and before Christmas holidays. We recommend you to arrive at the airport 2 hours before the flight departure.

  You can book and buy such a combined ticket (air & rail) at the offices of Belavia-Belarusian Airlines, including our foreign Representative Offices, or at travel agencies.

  Attention! This service is not yet available when booking air tickets through the website of Belavia.

  When buying a combined ticket you need to make sure that you have got the following documents:

  • Your air & rail printed reservation,
  • Your printed Belavia e-ticket, its number consists of 13 figures beginning with 628 ...

  When travelling by train you must have the following documents:

  • A valid passport .
  • A printed train ticket that you got at a railway ticket office (sample below)
  • Your printed Belavia e-ticket.

  

  To get a train ticket upon arrival in Amsterdam from Minsk you should go to the railway ticket offices (Train tickets & Services), show a printout of your e-ticket (the ticket number is the most important thing in it) and your passport. Your train ticket is valid for travelling to any station in Belgium. On a train you can show just your train ticket to a controller. High-speed train passengers can get to Antwerp or Brussels and then change for any local train within Belgium. Railway ticket offices are located at Schiphol Airport right in the centre of Schiphol Plaza, at the same level with the arrivals and baggage claim area.

  From Arrivals 2, where the passengers of Belavia usually get their luggage, it takes only 2 minutes on foot to get to the railway ticket offices. There is a big signboard "Train tickets & Services" above the railway ticket offices.

  

  How to find the railway station at Amsterdam Airport Schiphol

  The railway station is at the lower level of Schiphol Airport, train platforms are right under Schiphol Plaza, one level below. You can go down by an escalator or lift (in the lift you need a button with a train image).

  

  

  

  

  When travelling from Belgium to Schiphol Airport you can get your train ticket in the ticket offices at any of the following 16 railway stations: Aalst, Antwerpen (Centraal, Berchem, Kievit), Brussel (Centraal & Zuid), Brugge, Denderleeuw, Gent St-Pieters, Hasselt, Kortrijk, Leuven, Liège-Guillemins, Mechelen, Oostende, Sint-Niklaas. Show your passport and the Belavia e-ticket to get your train ticket.

  At small stations where there is no possibility to get the ticket, a passenger can take a direct train to Antwerp or Brussels, or to any station, where he will change for the train to Antwerp or Brussels, and there he or she can get the train ticket to Schiphol Airport.

  Ticket exchange and refund.

  • After getting a printed train ticket at the ticket offices it is impossible to change it for another day (date). In case of voluntary change of travel date a passenger can only buy a new train ticket.
  • Printed rail tickets shall not be returned, compensation for them is not provided.
  • Under the existing Railway Rules, if a passenger loses a printed rail ticket, a duplicate is not issued and no refund can be made.

  Customer Support for Belavia passengers in the Benelux countries:

  You can always get more information or assistance at the Belavia Representative Office in the Benelux countries by telephone: +31 20 7997 757. Customer support is available around the clock, 7 days a week. We speak Russian, English, Dutch and French.

  We welcome all our passengers and we will do everything to make your trip a comfortable and pleasant experience!