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17 April 2017

Belavia opened the service to optimize online communication with customers

Belavia Airlines has implemented Blinger.io service, which allows receiving collections of messages from passengers from various sources: instant messengers, chat rooms and e-mails, and sends them to the support service of Belavia.

This feature allows customers to obtain information or receive an answer to their question through a convenient and customary communication channel without contacting the airline's support service by phone. As part of the messaging service, they will be aggregated from the following messengers: Telegram, VK, Facebook, WhatsApp, Kik, Viber, Skype, Twitter, and LiveChat

This way of communication with the airline company will be useful for passengers, who don’t live in Belarus or are roaming abroad, so, the service allows you to save money for telephone calls.
In addition, this service allows you to get information about all calls and callbacks in one place, that is, the passenger does not have to spend time on additional explanations. It is also expected that using this technology will reduce the load on the call-center of the airline.

“The introduction of this service allows passengers to work with the support service of “Belavia” airlines in their usual way. Passengers now do not need to call on the phone to seek assistance from the airline's specialists. To solve the problem it is now enough to choose the most convenient way of communication: online chat, instant messenger or e-mail. Offering our additional opportunities, we are trying to make the service more comfortable,” - commented Anatoly Gusarov, General Director of “Belavia Airlines”.
At this moment the service is in test mode.

“We are very pleased that, thanks to us, Belavia is the first airline in the world to start serving its customers through all popular messengers. I hope that Belavia customers will appreciate this and will actively use this opportunity,”- said Artem Karpechenko, Development Director of Blinger.