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Upgrade

Take your flight to the next level: upgrade your service class from economy to business and enjoy a comfortable flight!

The «Upgrade» service means the provision of a seat in the business class cabin to a passenger with an issued economy class ticket for an additional fee and if there are free seats in the business class cabin.

SERVICE IS NOT GUARANTEED! Upon the check-in at the airport a boarding pass for a seat in the economy class will be issued to the passenger with an issued service. If there are free seats in the business class cabin, the boarding pass will be reprinted and handed over to the passenger at the gate by boarding. If the service cannot be provided, the funds will be returned in full *.

During the flight you will enjoy all the benefits of business class service:

  • Spacious and comfortable seats;
  • Meals and drinks as per the business class menu;
  • Priority exit.

Checked and cabin baggage allowances remains the same according to the issued air ticket.

Business Lounge, Fast Track and other services available at the airport for business passengers are not provided.

«Belavia Leader» points are awarded in accordance with the issued air ticket.

You can book this service on the airline's website, at its sales offices and through agents, but no earlier than 72 hours before the flight departure.

Upgrade is available for flights from Minsk to Astana, Baku, Dubai, Yerevan, Kaliningrad, Moscow, Nha Trang, Phuket, Sanya, Istanbul, Utapao, Hambantota and back.

In case of transfers transportation the service must be issued separately for each flight (if such possibility is available).

The number of services available for purchase on a flight may be limited. The service is not available on Boeing 737-300 and Boeing 737-800 aircrafts.

If the «Seat selection» and «Upgrade» services are purchased and the «Upgrade» service is provided to the passenger, the preselected and paid seat will be cancelled and the payment will not be refunded. If the «Upgrade» service cannot be provided, the designated seat under the «Seat selection» service will be assigned to the passenger.

The Service is not available to the following categories of passengers:

  • Unaccompanied minors;
  • Passengers with infants under 2 years of age;
  • Passengers transporting animals in the cabin;
  • Passengers transporting baggage on a separate seat;
  • Deportees;
  • Passengers with reduced mobility (if comfortable seating in the business class cabin is impossible or if there are any special seating requirements).

The cost of the Service will be refunded to the passenger in full in the following cases:

  • Voluntary refusal of the passenger from the Service before the end of check-in;
  • Voluntary cancellation of transportation by the passenger;
  • Involuntary cancellation of passenger carriage in cases specified by the Aviation Rules for the Air Carriage of Passengers, Baggage and Cargo;
  • Passenger no-show (late arrival) for the flight;
  • Unilateral cancellation of the Air Carriage Agreement by the airline;
  • Failure to provide the Service due to the fault of the airline or the impossibility of providing it.

* Refunds for unused Service will be made at the place of purchase of the service in the currency and form of payment specified in the EMD. To request a refund for a service purchased on the airline's website, please contact support@belavia.by.

The «Upgrade» cancellation and refund request form is available here.


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