Modification of personal information
How to change phone number, postal address, passport information or email in the program?
How to change Surname/Name after marriage/divorce etc.?
Authorization, receiving/recovery of the password
How to get a password to get access to the Personal account?
I don’t remember the answer to the secret question
I can’t generate the password
I don’t remember my login and password
Questions about points crediting
I registered in the program, but the points are not credited to my account anyway.
I don’t have the number of my plane ticket left, and without it I can’t add information regarding an unaccounted flight in my personal account.
Why don’t I get points for the flights taken by members of my family?
Are the points credited for flights with a flight of an airline company-partner?
Questions on use of points
What I can spend my points for?
I accumulated a necessary number of points. How can I purchase a ticket for points?
I want to purchase for my points a plane ticket for another passenger.
I want to get for my points a service class upgrade.
Getting a “Belavia Leader” card of an elite level
How to get a silver/golden card “Belavia Leader”?
Privileges of an elite level member
I have a “Belavia Leader” card of the golden level. What is necessary for formalization for my wife/my husband of a card of the silver level?
Why having a “Belavia Leader” card of the golden level I have to pay to change the departure date, although it is my privilege?