FAQ

• To fill the application form for getting unaccounted points in the Belavia Leader program you should specify the booking class. But there are different classes in the ticket (passenger receipt) and in the boarding pass (passenger coupon). What class shall I specify?

  Booking class, required for the application form for getting unaccounted points, is specified in the ticket (passenger receipt). The boarding pass (passenger coupon) specifies only class of service.

• I made a flight Minsk-Vienna on Belavia quota (B2 indicated as a carrier in the ticket), then filled in the application form for getting unaccounted points in the Belavia Leader program but these points are absent at my account. Why?

  Unaccounted points on code-share flights gained with delay. In order to get you points automatically we recommend to show your member card while booking tickets or at the check-in.

• E-mail specified in the registration form for the program Belavia Leader is not valid any more, so I cannot restore the password and do not have access to my private cabinet and consequently cannot change personal information. What shall I do?

  Changes can be made in your profile by the employees of the program Belavia Leader on the tel: +375-17-220-20-80.

• How can I get plastic member card of the Belavia Leader program member?

  Plastic member card will be sent by post at the address, specified in the registration, when you get 1500 points or when you make the third flight. If one of these things is made but you still did not get your card – please check if the postal address specified during the registration is correct.

• Are the points for the flights made before the registration in the Belavia Leader program considered?

  Points for the flights made before the registration in the program Belavia Leader may be provided to the program Belavia Leader only in case flights, entered to the application for getting unaccounted points, shall be made not earlier than 6 months from the flight date for the points adding.

• What documents must I have to get an award ticket in the Belavia Leader program?

  In order to get your award ticket, please submit the following documents: passport, member card and the original application form for issuing award.

• I cannot generate the password.

  Please check if you entered the correct information. Please check if the information you entered matches the information you provided during the registration in the Belavia Leader program.

• I tried to generate (restore) the password, but I did not receive the e-mail with a password. What shall I do?

  Check the settings of your e-mail box. It can happen that spam-filter of your mail-server removed this letter to the folder with the letters for check-up.

• I received an e-mail with activity report, but I cannot read it.

  Check the settings of your e-mail box. May be the settings of letters display are in some way specialized (especially if your e-mail box is registered at the enterprise (local) server).