Special services requests
On flights, carried out by B2
| SSR | Applied procedures (В2) |
|---|---|
| Special food service |
On request. The following types of special food service are available: CHML, VGML for business-class passengers. |
| AVIH |
On request. Dogs, cats and other small warm-blooded animals are the only animals that are accepted for transportation. Pregnant animals and animals younger than 3 months are not accepted. Animals are accepted for transportation only in special cages / containers. Only one animal can be transported in one container. The weight of the animal and the size of the container should be indicated. It is required to have a permit for export / transit / import of the departure / transit / arrival country. Veterinary and vaccination certificates are required. It is not included in the free baggage allowance. Animals weighing more than 8 kg are transported in the baggage compartment. The charge to be paid for transportation of the animal weighing from 8 kg to 32 kg is 150 EUR / 180 USD / 130 GBP*, from 32 kg to 70 kg - 180 EUR / 220 USD / 160 GBP*. The animal weighing more than 70 kg is accepted for carriage only as cargo. When transporting animals (birds), a passenger should provide the necessary documents stipulated by the legislation of the Republic of Belarus, international treaties and the legislation of the country to the territory or through the territory or from the territory of which the transportation is carried out. Transportation of animals requires prior approval of the Airline. |
| BIKE |
On request. Types of bikes allowed for transportation:
The weight and the size of a bike should be designated. 1(one) set of bike equipment up to 23 kg in size can be transported without extra charge, if total weight of it and a baggage not exceeds the free baggage transportation norm in the relevant service class. If total weight of baggage (the weight of bike equipment + the weight of a baggage) exceeds the free baggage transportation norm in the relevant service class, the charge for each exceeded kilo is paid, according to the rates and depending on the transportation route. The bike equipment over one set is not included in the free baggage transportation norm and is paid extra per each, according to the rates and depending on the transportation route. |
| BLND |
On request. The carrier can ask for the presence of attendant. A transported assistance dog should be requested as SEEING EYE DOG. The veterinary/ vaccination certificates as well as certificate of training are necessary. A seeing eye dog should be on a lead and wear a muzzle. The transportation of service seeing eye dogs is carried out for free. |
| BSCT |
Not applied. Accepted for the transportation in the baggage section only. |
| BULK |
On request, with the designation of weight and size of baggage. The following type of baggage can be referred to oversize baggage:
Not included in the free baggage and hand luggage transportation norm and pays separately, according to the fixed by the carrier norms and rates, despite a baggage and its quantity. |
| CBBG |
On request with indication of weight and size. It is not included in the free baggage allowance. When transporting musical instruments in the cabin of the aircraft in the additional baggage piece, the rules of baggage transportation in the passenger seat are applied. The weight of the instrument should not exceed 84 kg, the dimensions should not exceed 135x50x30 cm. For each separate seat, a charge is collected corresponding to the fare of the passenger who is carrying this baggage. |
| CKIN | By means of information |
| COUR | Not applied |
| DEAF |
On request The carrier can ask for the presence of attendant. A transported assistance dog should be requested as SEEING EYE DOG. The veterinary/ vaccination certificates as well as certificate of training are necessary. A seeing eye dog should be on a lead and wear a muzzle. The transportation of service seeing eye dogs is carried out for free. |
| DEPA |
Only on request, with provided information about a passenger (a reason, if known, a nationality, a direction, special requirements and so on). Accepted only for transportation, accompanied by not less than two government officials. The booking is provided for flights of the Partner-operator only. |
| DEPU |
Only on request, with provided information about a passenger (a reason, if known, a nationality, a direction, special requirements and so on). The booking is provided for flights of the Partner-operator only. |
| EXST |
On request. For flights of the Partner-operator only. The charge is collected in amount of 100% from applied rate for adults, on route sectors, without charging of tariffs and fees. The free baggage transportation norm is not applied for a ticket confirmed for additional seat. |
| FRAG |
On request, with the designation of a number of seats, weight and baggage size. Not applied to the free baggage and hand luggage transportation norm and pays separately, according to the fixed by the carrier norms and rates, despite an additional baggage and its quantity. A package of fragile items transported in a BC passenger seat should follow the norms:
|
| FQTR | Not applied |
| FQTS | Not applied |
| FQTU | Not applied |
| FQTV | By means of information |
| INFT |
By means of information INFT – a child up to 2 years. Paid in amount of 10% from the rate of ticket for adult. Accepted for the transportation accompanied by an adult passenger only. Infants up to 7 days from the date of birth are accepter for the transportation only with the medical report on the possibility of the transportation of an infant by air. It is allowed to transport no more than 2 infants, if accompanied by one adult passenger. A separate seat isn’t provided for a baby up to 2 years. While transporting two INF by one adult passenger, the second infant is accepted for the transportation with a ticket confirmed, according to the fixed discount for children from 2 to 12 years and providing a separate seat for him. |
| LANG | Not applied |
| MAAS | Not applied |
| MEDA |
On request. For flights of the Partner-operator only. A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided. If necessary – with attendant. |
| NSSA | Not applied |
| NSSB | Not applied |
| NSST | Not applied |
| NSSW | Not applied |
| OTHS |
Booking information, for which SSR codes are not provided. By means of information |
| OXYG | Not applied |
| PCTC | By means of information |
| PETC |
On request. Only small pets (dogs, cats and other small warm-blooded animals) as well as service guide dogs accompanying blind or deaf passengers are accepted for transportation. Pregnant animals and animals younger than 3 months are not accepted. Animals are accepted for transportation only in special cages / containers. The animal’s weight together with the cage (container) and the feed should not exceed 8 kg. Animals (weight together with the container) are not included in the free baggage allowance. When transported in the cabin, the maximum dimensions of the container should not exceed 115 cm in 3 dimensions, the maximum weight of animal together with the container should not exceed 8 kg. The charge for transporting animals in the cabin is 50 EUR / 60 USD / 50 GBP*. Only one animal can be transported in one container. The weight of the animal and the size of the container should be indicated. It is required to have a permit for export / transit / import of the departure / transit / arrival country. Veterinary and vaccination certificates are required. It is not included in the free baggage allowance (except for service guide dogs accompanying blind or deaf passengers) and is paid for each kg of weight, including the weight of the container and feed, regardless of the presence and amount of other baggage. A BLIND/DEAF passenger, accompanied by guide dog, should keep a dog on a leash. A dog should be muzzled as well. |
| Pregnant women |
Requested as MEDA, where registered, that it is a pregnant woman (PREGNANT WOMAN). The passenger should have a medical report for an allowing to travel by air transport, which must be completed and signed by a doctor, not earlier than one month prior to transportation. Gestation age shouldn’t exceed 36 weeks on the day of transportation. If the birth of more than one child is expected, the gestation age shouldn’t exceed 32 weeks. If the pregnancy is over 36 weeks or in case of any health problems, a written allowance of an attending medical doctor for the air transportation is always needed. It is recommended, that such women should be accompanied by a doctor or other medical professional during the flight. |
| RQST | Not applied |
| SPEQ |
On request. Sports equipment transportation requires prior approval of the Airline. Dimensions, size, weight and type of equipment should de indicated.
For each additional set of sports equipment is charged a fee in the amount of 50 EUR for 1 set of sports equipment regardless of the tariff brand. The weight of 1 set should not exceed 23 kg and the sum of three dimensions - 210 cm. If the weight of 1 set of sports equipment is more than 23 kg or the sum of three dimensions are more than 210 cm, an additional fee of 50 EUR is charged for each excess. |
| STCR |
On request, not later than 72 hours before departure. For flights of the Partner-operator only. A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided. Only with attendant. Only one patient on a stretcher for the same flight. It's charged 6 times the fare Flex with the collection of airport fees in a single amount and the collection of fuel surcharge and other fees (YQ, YR) in 6 times the amount. The baggage rate is 1PC up to 32 kg. Also it is allowed to transport the permitted medical equipment required in flight without charging an additional fee by prior agreement with the airline. If the passenger on a stretcher is transported by charter flight, the airline charges the passenger a fixed rate of 200 Euro per flight segment to cover the costs incurred in servicing the passenger. The STCR transportation is available for ВС В737-300/500 only. |
| TKNC | Not applied |
| TKNM | Not applied |
| TWOV | Not applied |
| UMNR |
On request. For flights of the Partner-operator only. Unaccompanied minors aged 5-12 years. The transportation of UM aged 5-12 years is paid in an amount of 100% from the rate for an adult plus a fee for a service: RT – 100 EUR, OW – 50 EUR. A confirmed booking is needed for all segments of a direction. Unaccompanied minors should have in their possession personal pax traffic documents, which needed in the country of departure/ transfer/ destination. Application/declaration signed by parents are necessary. Physically or mentally disabled minors are not accepted for a transportation as UMNR. Maximum number of UM for 1 flight:
|
| WCHC |
On request. For flights of the Partner-operator only. A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided. A wheelchair should be transported in the baggage section. The transportation of a wheelchair is free of charge. |
| WCHR |
On request. For flights of the Partner-operator only. A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided. A wheelchair should be transported in the baggage section. The transportation of a wheelchair is free of charge. |
| WCHS |
On request. For flights of the Partner-operator only. A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided. A wheelchair should be transported in the baggage section. The transportation of a wheelchair is free of charge. |
| WCOB | Not applied |
| WCBD | Not applied |
| WCBW | Not applied |
| WCMP | Not applied |
| WEAP |
On request. Only on Partner operator flights. Type of weapons, weight, size and ammunition kit to the weapons being transported with indication of the number of bullets in the box, the weight and dimensions of the box should be indicated. A permit for the transfer of weapons as well as a permit for export / transit / import of the departure / transit / arrival country are mandatory. Sport / hunting weapons and ammunition (except for explosive or incendiary shells) should be properly covered / packed in boxes / packaged (ammunition should be packed separately). It is not included in the free baggage allowance and is paid separately for each kg of actual weight, including the weight of the package, according to the fares established by the carrier, regardless of the presence and quantity of other baggage. One set of weapons includes one container with a gun (or several guns belonging to one passenger) and one container with ammunition. The weight of ammunition together with the container should not exceed 5 kg per passenger. The weight of one set of weapons should not exceed 23 kg. Weapons are not included in the free baggage allowance. The charge for transportation of one set of weapons is 50 EUR / 60 USD / 50 GBP*. A passenger should have a permit of the relevant authorized state bodies, confirming the right of possession and use, as well as a permit of the relevant authorized state bodies, confirming the right to export, import or transit the weapons. Weapons transportation requires prior approval of the Airline. |
| XBAG |
On request, with specification of the baggage weight and size. It is due to be paid. Excess baggage category:
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