Return of ticket, which was purchased on site

When an e-ticket is purchased through the official website an air carriage agreement is entered into by and between ‘Belavia’ Belarusian Airlines and the passenger, whereof all agreement obligations arise directly between the above parties (despite the fact whether the e-ticket was paid by the passenger himself or other person made the payment for him). The air transportation agreement may be cancelled by:

• Passenger;
• Belavia - Belarusian Airlines.

The air transportation agreement may be cancelled:

• voluntary (by virtue of request of either of the parties);
• involuntary (for reasons beyond party’s control, for example flight cancellation, schedule change etc.)

Refund of the e-ticket purchased on-line shall only be made as per Application for flight cancellation and refund, which shall be filled in by:

• passenger or his/her proxy, if passenger is of full age and legally capable;
• passenger’s legal representative (parents, adoptive parents, guardians or curators), if passenger is minor or legally incapable.

Refund of the e-ticket purchased on-line may be requested by a person, who made the payment, only if an Application for flight cancellation and refund is available and filled in by passenger (his/her proxy or legal representative).

Belavia bears no responsibility for :

• the passenger’s (his/her proxy’s or legal representative’s) decision to cancel the flight and make a refund;
• the passenger’s (his/her proxy’s or legal representative’s) refusal to provide the person made the payment with Application for ticket cancellation and refund requested by Belavia and any disagreements, which may appear between passenger (his/her proxy or legal representative) and person paid for e-ticket by virtue of this rejection.

Passenger (his/her proxy or legal representative) has the right to cancel only the e-ticket issued in passenger’s name.

The amount to be refunded is calculated in accordance with the applied fare rules, you may learn more about fare rules, or contact support service by phone +375 (17) 220-25-55 or e-mail support@belavia.by

The amount subject to refund shall be transferred within as all necessary information is received as described below.

To get a refund for e-ticket purchased on-line, please, send the copy of the filled in "Application for flight cancellation and refund" by e-mail to support@belavia.by (please, find the form here).

If an a-ticket is paid on-line by credit card

• the copy of the filled in "Application for flight cancellation and refund"(please, find the form here);
• should the bank card used to pay for e-ticket be valid in the month, when the amount is refunded, the money will be transferred to the above card;
• should the bank card used to pay for e-ticket be not valid in the month, when the amount is refunded, the way to transfer the money will be determined for each particular case.

Belavia bears no responsibility for:

• possible difference resulted from currency conversion or bank service charges when the money is refunded to the bank card used to pay for e-ticket (in case of on-line purchase);
• possible difference resulted from bank service charges when the money is refunded to credit card account/current account (in case of purchase through "Raschet" system).

If an e-ticket is paid through "Raschet" system when refunding a ticket paid for using "Raschet" system, the funds can be refunded;

• by sending the copy of the filled in "Application for flight cancellation and refund" (please, find the form here);
• In the airline sales offices. Presence of the ticket holder with a passport is required;

The way to transfer the money will be determined for each particular case.

Refund in case of ticket payment via "SBP" and "Oplati" services:

• the copy of the filled in "Application for flight cancellation and refund" (please, find the form here);
• when refunding a ticket paid for using the "SBP" service the funds are returned to the bank account from which the payment was made. The passenger's bank must have "SBP" incoming transfers activated in the passenger's personal account;
• in case of cancellation of a ticket paid for using the "Oplati" service the refund is made to the electronic wallet of the "Oplati" service from which the payment was made.

Belavia has the right to request additional information or documents to take a decision for ticket cancellation and refund.