Fares regulations

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The information about taxes and rates

Ticket price includes fare amount and additional taxes and charges.

Taxes and charges are not constant amounts and may vary from one route to another. Taxed and charges may include:

  • Fuel surcharge;
  • Airport Passenger service charge;
  • Governmental, immigration charges, security charge.
  • Other taxes and charges.

Additional charges may apply to the tickets issued in exchange or in case of voluntary refund.

Fares groups information

BUSINESS

  BUSINESS
Type of air transportation One way, round-trip
Open date of return flight Allowed
Changes in the date, flight number and route before departure Allowed
Changes of unused ticket after departure in case of NOSHOW Not allowed
Refund of an unused ticket before departure Allowed
Refund of unused ticket after departure Allowed
Refund of partially used ticket (if a return ticket is used for one way travel) Allowed, the difference between the paid fare and the one-way fare of the Business brand in the corresponding booking class is refundable
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) 2 pieces weighing no more than 32 kg each and not more than 158 cm in total of 3 dimensions
Sports equipment (in addition to the free baggage allowance) 1 set of the following sports equipment is transported for free: bicycle, golf equipment, ski equipment, water ski equipment, archery equipment, snowboard equipment, hockey equipment, tennis, squash and badminton equipment, fencing equipment, inline skates/sport skates, skateboard.
Other sports equipment is transported for a fee.
Hand luggage 2 pieces weighing no more than 10 kg each and not exceeding 55x40x25 cm in size
Individual check-in desk Is provided
Business lounge Is provided
Seat selection Free
Maximum stay in the point of destination 12 months

FLEX

  FLEX
Type of air transportation One way, round-trip
Open date of return flight Allowed
Changes in the date, flight number and route before departure Allowed. Differences can be paid up to a higher fare or brand level
Changes of unused ticket after departure in case of NOSHOW Not allowed
Refund of an unused ticket before departure Allowed
Refund of an unused ticket after departure Allowed
Refund of partially used ticket (if a return ticket is used for one way travel) Allowed, the difference between the paid fare and the one-way fare of the Flex brand in the corresponding booking class is refundable
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) 1 piece weighing no more than 32 kg each and not more than 158 cm in total of 3 dimensions
Sports equipment (in addition to the free baggage allowance) 1 set of the following sports equipment is transported for free: bicycle, golf equipment, ski equipment, water ski equipment, archery equipment, snowboard equipment, hockey equipment, tennis, squash and badminton equipment, fencing equipment, inline skates/sport skates, skateboard.
Other sports equipment is transported for a fee.
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection Free, except «Extra leg room seat»
Maximum stay in the point of destination 12 months

SMART

  SMART
Type of air transportation One way, round-trip
Open date of return flight Not allowed
Changes in the date, flight number and route before departure Allowed for 30 EUR. Differences can be paid up to a higher fare or brand level
Changes in the date, flight number and route after departure Allowed for 100 EUR. Differences can be paid up to a higher fare or brand level
Changes of unused ticket after departure in case of NOSHOW Not allowed
Refund of an unused ticket before departure Allowed for 50 EUR per fare component
Refund of an unused ticket after departure Allowed for 100 EUR per fare component
Refund of partially used ticket (if a return ticket is used for one way travel) Allowed, the difference between the paid fare and the one-way fare of the Smart brand in the corresponding booking class is refundable, the cancellation fee applies
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) 1 piece weighing no more than 23 kg each and not more than 158 cm in total of 3 dimensions
Sports equipment (in addition to the free baggage allowance) For a fee
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection Free (Standard seat)
Maximum stay in the point of destination 6 months

LIGHT

  LIGHT
Type of air transportation One way, round-trip
Open date of return flight Not allowed
Changes in the date, flight number and route before departure Allowed for 50 EUR. Differences can be paid up to a higher tariff or brand level
Changes in the date, flight number and route after departure Allowed for 100 EUR Differences can be paid up to a higher tariff or brand level
Changes in the date, flight number and route after departure in case of NO-SHOW Not allowed
Refund of an unused ticket before departure Not allowed
Refund of an unused ticket after departure Not allowed
Refund of partially used ticket if it is presented for refund before departure Not allowed
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) -
Sports equipment (in addition to the free baggage allowance) For a fee
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection For a fee
Maximum stay in the point of destination 3 months

PROMO

  PROMO
Type of air transportation One way, round-trip
Open date of return flight Not allowed
Changes in the date, flight number and route before departure Not allowed
Changes in the date, flight number and route after departure Not allowed
Refund of an unused ticket before departure Not allowed
Refund of an unused ticket after departure Not allowed
Refund of partially used ticket if it is presented for refund before departure Not allowed
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) Not applicable
Baggage allowance (for Adults, Children and Infant with a seat) -
Sports equipment (in addition to the free baggage allowance) For a fee
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection For a fee
Maximum stay in the point of destination 1 month