Fares regulations

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The information about taxes and rates

Fare regulations (before 05.04.2020)

Fare regulations (before 18.11.2019)

Transportation price includes fare amount and additional taxes and charges which may.

Transportation price includes fare amount and additional taxes and charges which may vary depending on the market. The following taxes and charges may be included:

  • Fuel surcharge;
  • Passenger service charge;
  • State and immigration charges, security charge.
  • Other taxes and charges.

Additional charges may apply to changes, refund and duplicate issue.

The following fee(s) may apply to your itinerary:

  • Cancellation Fee.

Please note that additional fees may apply depending on the market and specific fare rule.

Fares groups information

BUSINESS

  BUSINESS
Type of air transportation One way, round-trip
Open date of return flight Allowed
Changes in the date, flight number and route before departure Allowed
Changes in the date, flight number and route after departure Allowed
Refund of an unused ticket before departure Allowed
Refund of an unused ticket after departure Allowed
Refund of partially used ticket (if a return ticket is used for one way travel) Allowed, the difference between the paid fare and the one-way fare of the Business brand in the corresponding booking class is refundable
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) 2 pieces weighing no more than 32 kg each and not more than 158 cm in total of 3 dimensions
Hand luggage 2 pieces weighing no more than 10 kg each and not exceeding 55x40x25 cm in size
Individual check-in desk Is provided
Business lounge Is provided
Seat selection Free

FLEX

  FLEX
Type of air transportation One way, round-trip
Open date of return flight Allowed
Changes in the date, flight number and route before departure Allowed. Differences can be paid up to a higher fare or brand level
Changes in the date, flight number and route after departure Allowed. Differences can be paid up to a higher fare or brand level
Refund of an unused ticket before departure Allowed
Refund of an unused ticket after departure Allowed
Refund of partially used ticket (if a return ticket is used for one way travel) Allowed, the difference between the paid fare and the one-way fare of the Flex brand in the corresponding booking class is refundable
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) 1 piece weighing no more than 32 kg each and not more than 158 cm in total of 3 dimensions
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection Free

SMART

  SMART
Type of air transportation One way, round-trip
Open date of return flight Not allowed
Changes in the date, flight number and route before departure Allowed for 30 EUR. Differences can be paid up to a higher fare or brand level
Changes in the date, flight number and route after departure Allowed from 100 EUR. Differences can be paid up to a higher fare or brand level
Refund of an unused ticket before departure Allowed for 50 EUR
Refund of an unused ticket after departure Allowed for 100 EUR
Refund of unused ticket after departure in case of NOSHOW Not allowed
Refund of partially used ticket (if a return ticket is used for one way travel) Allowed, the difference between the paid fare and the one-way fare of the Smart brand in the corresponding booking class is refundable, the cancellation fee applies
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) 1 piece weighing no more than 23 kg each and not more than 158 cm in total of 3 dimensions
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection Free (Standard seat)

LIGHT

  LIGHT
Type of air transportation One way, round-trip
Open date of return flight Not allowed
Changes in the date, flight number and route before departure Allowed for 50 EUR. Differences can be paid up to a higher tariff or brand level
Changes in the date, flight number and route after departure Allowed for 100 EUR Differences can be paid up to a higher tariff or brand level
Refund of an unused ticket before departure Not allowed
Refund of an unused ticket after departure Not allowed
Refund of partially used ticket if it is presented for refund before departure Not allowed
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) 25% - accompanied by an adult, 0% - unaccompanied by an adult
Baggage allowance (for Adults, Children and Infant with a seat) -
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection For a fee

PROMO

  PROMO
Type of air transportation One way, round-trip
Open date of return flight Not allowed
Changes in the date, flight number and route before departure Not allowed
Changes in the date, flight number and route after departure Not allowed
Refund of an unused ticket before departure Not allowed
Refund of an unused ticket after departure Not allowed
Refund of partially used ticket if it is presented for refund before departure Not allowed
Downgrading Not allowed
Discount for Infant (no seat) 90%
Discount for Infant with a seat (to 2 years) and Children (from 2 to 12 years) Not applicable
Baggage allowance (for Adults, Children and Infant with a seat) -
Hand luggage 1 piece weighing no more than 10 kg and not exceeding 55x40x25 cm in size
Individual check-in desk Is not provided
Business lounge Is not provided
Seat selection For a fee