1. About the program. Registration.
«Belavia Leader» is a loyalty program, that allows its members to collect points for Belavia scheduled flights and using partner services, to spend earned points for award tickets.
You need to fill out the registration form on the airline's website, after that you will be assigned the member ID. Provide this number when purchasing tickets or checking in for a flight.
Yes, it can. Any passenger 2 years of age and older can become a member of the «Belavia Leader».
You can add ten years to the date of issuance or indicate another arbitrary date.
Please contact the support service of the «Belavia Leader» program by phone (+375 17) 220 20 80 or e-mail email@example.com. Please also note that a letter can get sometimes into the folder "Unwanted emails".
To log into personal account click the "Log in" (the image of a gray man) in the upper-right corner on the website. You need to enter the member ID (11 digits), password.
To restore the member ID you can contact the support service of the «Belavia Leader» program by phone (+375 17) 220 20 80 or e-mail firstname.lastname@example.org. Please inform your first/last name and date of birth.
You can use the "Forgot password" when logging into your account. After answering the confidential question (or a number of other questions if you generate a password for the first time), the password will be sent to the e-mail specified in the profile. If you do not remember the answer, please contact the «Belavia Leader» support service by phone (+375 17) 220 20 80 or e-mail email@example.com.
Please contact the support service of the «Belavia Leader» program by phone (+375 17) 220 20 80 or e-mail firstname.lastname@example.org.
Perhaps, the data you entered was incorrect. Please check your member ID and password. We recommend using "Forgot password" when logging into your personal account.
Changes to personal data (except for first/last name and date of birth) could be made in the personal account in the section "Profile".
To change your first/last name you need to send to email@example.com:
To view information about credited points, you must choose the reporting period in the section "Balance" and click the "Select".
A classic-level plastic card is optional. For earning points you should provide your member ID when you purchase a ticket or check in for a flight. However, if you wish to receive a card, please let the program staff know by phone (+375 17) 220 20 80 or e-mail firstname.lastname@example.org. Three flight segments or 1500 points must be credited on your balance.
Elite member’s cards are made automatically and transferred in accordance with the desired way of receiving, that specified in the profile. If you want to change the way, please notify the «Belavia Leader» support service in advance.
You need to fill out an application and send it to our e-mail address email@example.com. It’s free of charge once a year.
In case the card is lost or damaged for the second time during one calendar year, a new card will be made and sent to the member after paying fee EUR20.
To earn points, you need:
If these conditions are completed, points are credited automatically within 4-5 days after the flight.
You can add information about flights in your personal account in the section "Balance", using the link "Add information about unaccounted flights". You can add flights, that have been completed no more than 6 months ago.
You can find out the quantity of credited points and view information about flights that were taken in your personal account in the section "Balance".
You can add information about such flight in your personal account in the section "Balance" using the link "Add information about unaccounted flights" after 14 days from the date of the flight. You can add flights, that have been completed no more than 6 months ago.
When adding information about unaccounted flight, you must specify the correct flight number, departure/arrival airports and date. If you have not saved the ticket number, you can insert any thirteen units. You can also select any letter in the "Booking Class" section.
If you don't remember the exact date or the flight number, we recommend ordering a flight certificate. More.
Please note, that the Belavia does not guarantee that points will be credited if the provided data is incorrect.
Processing information about unaccounted flights takes 4-5 weeks.
According to the rules, membership in the program is individual for each passenger. It means that you can only earn points for your personal flights.
Charter flights are not counted in the program.
Points could only be credited for Belavia scheduled flights.
Points are credited only if a ticket is issued for the quota of Belavia (the carrier code in the booking and ticket is B2) and the direction is indicated in the accrual table.
Qualifying points are awarded to a member for completed flight.
Non-qualifying points are awarded to a member, such as bonuses for elite members, points for using the services of our partners, and so on.
Only the qualifying points are counted for an elite level.
It doesn't matter for an award issuing what type of points you have earned. You can use the total amount.
If you haven’t flight activity within 2 calendar years, the points collected before this period will expire and cannot be restored.
By making purchases and using the services of our partners. You can find the list of partners and conditions for receiving points here.
The points can be used to purchase a ticket or upgrade service class from economy to business. You can find out the quantity of required points and the conditions for awarding rewards here.
Partial payment with points is not possible.
Points cannot be purchased.
You can't transfer points from one account to another.
You can issue an award ticket on the airline's website. To do this, first log into your personal account, select the route and date, click “Redeem Points”.
It is also possible to issue an award ticket at Belavia ticket offices and representative offices abroad.
Please note that airport charges may apply. Payment of fees with points is not allowed.
If you are a member of the classic level, you can only use your points for another passenger under the following conditions: you travel together with this passenger and you have a joint booking (you also issue a ticket for points on the same route, date, flight).
You cannot purchase a ticket for another passenger if you do not fly with him or if you book a ticket for yourself at a different fare (not an award one) and you have separate reservations.
If you are a member of an elite level, you can freely use your points to issue a ticket to any passenger.
You can upgrade your service class from economy to business if the following conditions are completed:
To apply for an upgrade, you need to fill out an application and send it to firstname.lastname@example.org. Please, contact us no later than 3 days before departure.
You can only use your points to purchase an award ticket or upgrade your service class.
You can change the departure date within the validity period of the ticket (within 1 year from the date of issuing):
You can change the departure date at the place where you purchased the ticket. If the ticket was purchased on the Belavia’s website, you must send a request to email@example.com.
You cannot change the route in the award ticket.
Refund of a ticket issued for points is forbidden. The points used for issuing an award ticket cannot be returned to the balance.
When refunding a ticket issued with the award service class upgrade, the amount paid at the fare less penalties and duties for the refund (if these are provided for by the paid fare) is to be returned to the member. Points used for issuing the award service class upgrade are not returned to the member's account.
For an economy class award ticket is allowed to carry 1 set of sports equipment according to the norms established in the airline sports equipment as for the "SMART" tariff, for a business class award ticket - as for the "BUSINESS" tariff (for award ticket purchased from 1 March, 2023). More information.
1 piece of check-in baggage weighing up to 23 kg and 1 piece of cabin baggage weighing up to 10 kg are available for free for the economy class award ticket.
2 pieces of check-in baggage each weighing up to 32 kg and 2 pieces of cabin baggage each weighing up to 10 kg are available for free for the business class award ticket.
For more information about the baggage allowance established by the airline please click here.
You can find out about the opportunities and conditions for using partner services here.
Points are credited in the month following the month of purchase/use of the service. As a rule, points are credited before the 10th day of each month.
Points are credited automatically only if the member ID was specified during the registration of the service/purchase. If the points aren’t credited, please contact the partner's support service or send confirmation of payment for the service/purchase to firstname.lastname@example.org.
To become a silver level member you must complete 20 or more flights on Belavia flights, for which points are awarded, or collect 15,000 or more qualifying points (within one calendar year – from January, 1 to December, 31).
To become a gold level member you must complete 40 or more flights on Belavia flights, for which points are awarded, or collect 30,000 or more qualifying points (within one calendar year – from January, 1 to December, 31).
A segments/points for award ticket is not counted.
Elite status is assigned to a member after the necessary conditions are completed and is valid until the end of the next year. The card's validity period is indicated on the member card. If you confirm the level, you will be issued a card with a new expiration date.
To maintain the silver level in the program a member must complete 20 flights (or earn 15,000 qualifying points) within one calendar year (from January, 1 to December, 31).
To maintain the gold level in the program a member must complete 40 flights (or earn 30,000 qualifying points) within one calendar year (from January, 1 to December, 31).
The only condition for obtaining or maintaining elite status is to complete the required number of flights (20 for silver and 40 for gold) or to collect the required number of qualification points (15,000 for silver and 30,000 for gold) within one calendar year (from January, 1 to December, 31).
If the specified conditions are not completed, the status cannot be received in any other way.
You can find a list of privileges that are provided to elite members here. Please read the terms and conditions of receiving privileges carefully.
To issue a silver level card for the spouse you must provide the necessary documents:
You can send these documents to email@example.com.
Upgrade can only be provided at the airport check-in desk. To do this you must present a valid plastic card of the gold level member.
Please note that this privilege is not guaranteed. The decision to upgrade the service class is made by the airline representative at the check-in desk, based on the analysis of the situation on the flight and the availability of opportunities.
The privilege is not granted for flights with tickets issued in booking classes A and W, service tickets, award tickets (issued for «Belavia Leader» points) and tickets issued with discounts (except for children's discounts).