How to change phone number, postal address, passport information or email in the program?
These modifications can be made independently in user’s Personal account. Also you can fill in the Application form for modification of personal information and send it to the program by fax or e-mail indicating up-to-date information.
How to change Surname/Name after marriage/porce etc.?
For the full change of Surname/Name of the member, it is necessary:
To make amendments in the spelling of Surname/Name of the member it is necessary to have:
How to get a password to get access to the Personal account?
In case if you registered with a paper form, in order to receive the password to get access to the Personal account, please, use the function "password generation". The password will be sent to the e-mail address, which you indicated during the registration
In case if you registered via Internet, to get the password to enter the Personal account please use the function "restore password".
I don’t remember the answer to the secret question.
Please, call the support service Belavia Leader at phone number +375 17 220 20 80.
I can’t generate the password.
Maybe during filling in of the application form for registration in the Program you indicated wrong information or didn’t fill in obligatory fields for registration. Please, call the support service Belavia Leader at phone number +375 17 220 20 80.
I don’t remember my login and password.
Please, communicate to the support service of Belavia Leader your e-mail address, Surname/Name (in Latin characters, like in the passport) and your date of birth.
I registered in the program, but the points are not credited to my account anyway.
For crediting of points in automatic mode, you need to:
In case if you didn’t use any of the offered possibilities, within 6 months you can get points for the flights taken by filling in a special application form (in the personal account on the web-site).
I don’t have the number of my plane ticket left, and without it I can’t add information regarding an unaccounted flight in my personal account.
If you didn’t save your plane ticket number, you can use paper Application form for accrual of points for unaccounted flights, leaving the field “ticket number” unfilled. Please notice that such application form will be taken into consideration, but the accrual of points is not guaranteed.
Why don’t I get points for the flights taken by members of my family?
According to the rules of the “Belavia Leader” program the participation is individual for each passenger. It means that you can accumulate points only for your flights. If you want your family members’ points to be taken into consideration, they must be registered in the Program.
Are the points credited for flights with a flight of an airline company-partner?
In case of a flight of an airline company-partner with a plane ticket, formulated for the quota of places of “Belavia – Belarusian Airlines” (code of the carrier in the plane ticket – B2), points can be accrued only in case if this flight is indicated in the table of earning points.
What I can spend my points for?
For Belavia Leader points you can purchase an award ticket or a service class upgrade on board.
I accumulated a necessary number of points. How can I purchase a ticket for points?
You can get an award ticket at Belavia sales offices, administration offices abroad or on the web-site.
To get an award at sales offices (also abroad) the member should fill in application form for getting an award. To get an awaed on the web-site the member uses the member’s number and the password, in this case the application form is not required.
I want to purchase for my points a plane ticket for another passenger.
Tickets from the member’s account can be cancelled both for formalizing an award for the member himself, and for other passengers, travelling together with the member (receivers of the premium). For cancellation of points from the account of an inpidual member for formalization of the award for another person, it is necessary to observe the following terms:
I want to get for my points a service class upgrade.
To get a premium upgrade of the service class it is necessary to have:
Upgrade of the service class can be done only for the route, indicated in the plane ticket, completely. Formalization of the premium upgrade of the service class for single flight sections in the plane ticket are not allowed.
How to get a silver/golden card “Belavia Leader”?
I have a “Belavia Leader” card of the golden level. What is necessary for formalization for my wife/my husband of a card of the silver level?
To formalize a card of the silver level for the spouse, it is necessary to have:
Why having a “Belavia Leader” card of the golden level I have to pay to change the departure date, although it is my privilege?