FAQ

Modification of personal information

How to change phone number, postal address, passport information or email in the program?

These modifications can be made independently in user’s Personal account. Also you can fill in the Application form for modification of personal information and send it to the program by fax or e-mail indicating up-to-date information.

How to change Surname/Name after marriage/porce etc.?

For the full change of Surname/Name of the member, it is necessary:

  1. Written Application for modification of personal information;
  2. Copy of the passport;
  3. Copies of certifying documents (marriage/porce certificate and/or certificate of the surname/name changing).

To make amendments in the spelling of Surname/Name of the member it is necessary to have:

  1. Written Application for modification of personal information;
  2. Copy of the passport.

Authorization, receiving/recovery of the password

How to get a password to get access to the Personal account?

In case if you registered with a paper form, in order to receive the password to get access to the Personal account, please, use the function "password generation". The password will be sent to the e-mail address, which you indicated during the registration

In case if you registered via Internet, to get the password to enter the Personal account please use the function "restore password".

I don’t remember the answer to the secret question.

Please, call the support service Belavia Leader at phone number +375 17 220 20 80.

I can’t generate the password.

Maybe during filling in of the application form for registration in the Program you indicated wrong information or didn’t fill in obligatory fields for registration. Please, call the support service Belavia Leader at phone number +375 17 220 20 80.

I don’t remember my login and password.

Please, communicate to the support service of Belavia Leader your e-mail address, Surname/Name (in Latin characters, like in the passport) and your date of birth.

Questions about points crediting

I registered in the program, but the points are not credited to my account anyway.

For crediting of points in automatic mode, you need to:

  1. Communicate the member’s number of Belavia Leader to the cashier upon purchase of the ticket or insert it in the special field (if there is one) upon purchase of the ticket via Internet.
    Or
  2. If somebody else buys tickets for you and there is no possibility to indicate the Belavia Leader number, or you forgot to indicate the number upon the purchase of the ticket, you can call at the phone number 220 20 80 and the specialist of the program “Belavia Leader” will add your member’s number to the ticket purchased before the flight departure.
    Or
  3. Present a temporary or permanent member’s card during the registration at the airport.

In case if you didn’t use any of the offered possibilities, within 6 months you can get points for the flights taken by filling in a special application form (in the personal account on the web-site).

I don’t have the number of my plane ticket left, and without it I can’t add information regarding an unaccounted flight in my personal account.

If you didn’t save your plane ticket number, you can use paper Application form for accrual of points for unaccounted flights, leaving the field “ticket number” unfilled. Please notice that such application form will be taken into consideration, but the accrual of points is not guaranteed.

Why don’t I get points for the flights taken by members of my family?

According to the rules of the “Belavia Leader” program the participation is inpidual for each passenger. It means that you can accumulate points only for your flights. If you want your family members’ points to be taken into consideration, they must be registered in the Program.

Are the points credited for flights with a flight of an airline company-partner?

In case of a flight of an airline company-partner with a plane ticket, formulated for the quota of places of “Belavia – Belarusian Airlines” (code of the carrier in the plane ticket – B2), points can be accrued only in case if this flight is indicated in the table of earning points.

Questions on use of points

What I can spend my points for?

For Belavia Leader points you can purchase an award ticket or a service class upgrade on board.

I accumulated a necessary number of points. How can I purchase a ticket for points?

You can get an award ticket at Belavia sales offices, administration offices abroad or on the web-site.

To get an award at sales offices (also abroad) the member should fill in application form for getting an award. To get an awaed on the web-site the member uses the member’s number and the password, in this case the application form is not required.

I want to purchase for my points a plane ticket for another passenger.

Tickets from the member’s account can be cancelled both for formalizing an award for the member himself, and for other passengers, travelling together with the member (receivers of the premium). For cancellation of points from the account of an inpidual member for formalization of the award for another person, it is necessary to observe the following terms:

  • joint travel of the owner of the account of “Belavia Leader” program and of the receiver(s) of the award (joint reservation);
  • application form for issuing the award, signed by the owner of the account (if the award is formalized at ticket sales offices).

I want to get for my points a service class upgrade.

To get a premium upgrade of the service class it is necessary to have:

  • confirmed and paid plane ticket of the economy service class, formalized on the form of “Belavia – Belarusian Airlines”;
  • booking class in the paid plane ticket – only Y;
  • plane ticket must include only flight segments of “Belavia – Belarusian Airlines” (code of the carrier in the plane ticket – B2);
  • necessary number of points for the premium service class;
  • Written Application form for issuing the award.

Upgrade of the service class can be done only for the route, indicated in the plane ticket, completely. Formalization of the premium upgrade of the service class for single flight sections in the plane ticket are not allowed.

Getting a “Belavia Leader” card of an elite level

How to get a silver/golden card “Belavia Leader”?

  • In order to become a member of the program “Belavia Leader” of the silver level, it is necessary to take 30 or more Belavia flights within one calendar year, for which points are accrued, or accumulate 20 000 or more qualifying points within one calendar year.
  • In order to become a member of the program “Belavia Leader” of the golden level, it is necessary to take 60 or more Belavia flights within one calendar year, for which points are accrued, or accumulate 40 000 or more qualifying points within one calendar year.

Privileges of an elite level member

I have a “Belavia Leader” card of the golden level. What is necessary for formalization for my wife/my husband of a card of the silver level?

To formalize a card of the silver level for the spouse, it is necessary to have:

Why having a “Belavia Leader” card of the golden level I have to pay to change the departure date, although it is my privilege?

  • The first change of the departure date is free of charge only in case if it’s the first change in the plane ticket. If in this plane ticket the departure date/flight was already changed (no matter when the modification was made) – this change is not the first.
  • In the plane ticket must be only segments of the “Belavia – Belarusian Airlines” (code of the carrier – B2). The privilege does not extend to plane tickets with flight sections performed by other airlines.
  • If the change of date/flight in the plane ticket involves violation of rules of tariff application, the privilege can’t be granted.
  • If the tariff applied to the plane ticket allows change of the departure date with a fine, but there are no places in the booking class to which belongs the plane ticket, the fine for changing date/flight is not charged, but the member has to pay the difference between the tariffs.