Special services requests

On flights, carried out by B2

SSR Applied procedures (В2)
Special food service

On request.

The following types of special food service are available: CHML, VGML for business-class passengers.

AVIH

On request.

Dogs, cats and other small warm-blooded animals are the only animals that are accepted for transportation. Pregnant animals and animals younger than 3 months are not accepted. Animals are accepted for transportation only in special cages / containers. Only one animal can be transported in one container. The weight of the animal and the size of the container should be indicated.

It is required to have a permit for export / transit / import of the departure / transit / arrival country.

Veterinary and vaccination certificates are required.

It is not included in the free baggage allowance.

Animals weighing more than 8 kg are transported in the baggage compartment. The charge to be paid for transportation of the animal weighing from 8 kg to 23 kg is 100 EUR / 120 USD / 100 GBP*, from 23 kg to 70 kg - 150 EUR / 180 USD / 150 GBP*. The animal weighing more than 70 kg is accepted for carriage only as cargo.

When transporting animals (birds), a passenger should provide the necessary documents stipulated by the legislation of the Republic of Belarus, international treaties and the legislation of the country to the territory or through the territory or from the territory of which the transportation is carried out.

Transportation of animals requires prior approval of the Airline.

BIKE

On request.

Types of bikes allowed for transportation:

  • bikes up to 23 kg in size (bike without a motor, kids bike);
  • tandem bike up to 23 kg in size.

The weight and the size of a bike should be designated. 1(one) set of bike equipment up to 23 kg in size can be transported without extra charge, if total weight of it and a baggage not exceeds the free baggage transportation norm in the relevant service class.

If total weight of baggage (the weight of bike equipment + the weight of a baggage) exceeds the free baggage transportation norm in the relevant service class, the charge for each exceeded kilo is paid, according to the rates and depending on the transportation route. The bike equipment over one set is not included in the free baggage transportation norm and is paid extra per each, according to the rates and depending on the transportation route.

BLND

On request.

The carrier can ask for the presence of attendant.

A transported assistance dog should be requested as SEEING EYE DOG.

The veterinary/ vaccination certificates as well as certificate of training are necessary.

A seeing eye dog should be on a lead and wear a muzzle. The transportation of service seeing eye dogs is carried out for free.

BSCT

Not applied. Accepted for the transportation in the baggage section only.

BULK

On request, with the designation of weight and size of baggage.

The following type of baggage can be referred to oversize baggage:

  • the packaged dimensions of which exceed 50х50х100 cm;
  • musical instruments, the sizes of which in the amount of three measures exceed 115 cm;
  • audio and video equipment;
  • small in size things of household appliances, TV sets, refrigerators.

Not included in the free baggage and hand luggage transportation norm and pays separately, according to the fixed by the carrier norms and rates, despite a baggage and its quantity.

CBBG

On request with indication of weight and size.

It is not included in the free baggage allowance. When transporting musical instruments in the cabin of the aircraft in the additional baggage piece, the rules of baggage transportation in the passenger seat are applied. The weight of the instrument should not exceed 84 kg, the dimensions should not exceed 135x50x30 cm. For each separate seat, a charge is collected corresponding to the fare of the passenger who is carrying this baggage.

CKIN By means of information
COUR Not applied
DEAF

On request

The carrier can ask for the presence of attendant.

A transported assistance dog should be requested as SEEING EYE DOG.

The veterinary/ vaccination certificates as well as certificate of training are necessary.

A seeing eye dog should be on a lead and wear a muzzle.

The transportation of service seeing eye dogs is carried out for free.

DEPA

Only on request, with provided information about a passenger (a reason, if known, a nationality, a direction, special requirements and so on).

Accepted only for transportation, accompanied by not less than two government officials. The booking is provided for flights of the Partner-operator only.

DEPU

Only on request, with provided information about a passenger (a reason, if known, a nationality, a direction, special requirements and so on).

The booking is provided for flights of the Partner-operator only.

EXST

On request.

For flights of the Partner-operator only.

The charge is collected in amount of 100% from applied rate for adults, on route sectors, without charging of tariffs and fees.

The free baggage transportation norm is not applied for a ticket confirmed for additional seat.

FRAG

On request, with the designation of a number of seats, weight and baggage size.

Not applied to the free baggage and hand luggage transportation norm and pays separately, according to the fixed by the carrier norms and rates, despite an additional baggage and its quantity.

A package of fragile items transported in a BC passenger seat should follow the norms:

  • a package should be made of durable and rigid material;
  • there should be an insulating material between an over pack and an item;
  • a package material should provide the safety of an over pack from tears and incisions, if an item in a package breaks;
  • if there are some items transported in one package, each item should be wrapped in insulating material and then placed in a safe package.
FQTR Not applied
FQTS Not applied
FQTU Not applied
FQTV By means of information
INFT

By means of information

INFT – a child up to 2 years.

Paid in amount of 10% from the rate of ticket for adult.

Accepted for the transportation accompanied by an adult passenger only.

Infants up to 7 days from the date of birth are accepter for the transportation only with the medical report on the possibility of the transportation of an infant by air.

It is allowed to transport no more than 2 infants, if accompanied by one adult passenger.

A separate seat isn’t provided for a baby up to 2 years. While transporting two INF by one adult passenger, the second infant is accepted for the transportation with a ticket confirmed, according to the fixed discount for children from 2 to 12 years and providing a separate seat for him.

LANG Not applied
MAAS Not applied
MEDA

On request.

For flights of the Partner-operator only.

A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided.

If necessary – with attendant.

NSSA Not applied
NSSB Not applied
NSST Not applied
NSSW Not applied
OTHS

Booking information, for which SSR codes are not provided.

By means of information

OXYG Not applied
PCTC By means of information
PETC

On request.

Only small pets (dogs, cats and other small warm-blooded animals) as well as service guide dogs accompanying blind or deaf passengers are accepted for transportation. Pregnant animals and animals younger than 3 months are not accepted. Animals are accepted for transportation only in special cages / containers. The animal’s weight together with the cage (container) and the feed should not exceed 8 kg. Animals (weight together with the container) are not included in the free baggage allowance.

When transported in the cabin, the maximum dimensions of the container should not exceed 115 cm in 3 dimensions, the maximum weight of animal together with the container should not exceed 8 kg. The charge for transporting animals in the cabin is 50 EUR / 60 USD / 50 GBP*.

Only one animal can be transported in one container. The weight of the animal and the size of the container should be indicated.

It is required to have a permit for export / transit / import of the departure / transit / arrival country.

Veterinary and vaccination certificates are required.

It is not included in the free baggage allowance (except for service guide dogs accompanying blind or deaf passengers) and is paid for each kg of weight, including the weight of the container and feed, regardless of the presence and amount of other baggage.

A BLIND/DEAF passenger, accompanied by guide dog, should keep a dog on a leash. A dog should be muzzled as well.

Pregnant women

Requested as MEDA, where registered, that it is a pregnant woman (PREGNANT WOMAN).

The passenger should have a medical report for an allowing to travel by air transport, which must be completed and signed by a doctor, not earlier than one month prior to transportation.

Gestation age shouldn’t exceed 36 weeks on the day of transportation.

If the birth of more than one child is expected, the gestation age shouldn’t exceed 32 weeks.

If the pregnancy is over 36 weeks or in case of any health problems, a written allowance of an attending medical doctor for the air transportation is always needed.

It is recommended, that such women should be accompanied by a doctor or other medical professional during the flight.

RQST Not applied
SPEQ

On request.

Dimensions, size, weight and type of equipment should de indicated.

Types of equipment, that can be transported:

  • sport bicycle up to 23 kg in size;
  • equipment for golf up to 23 kg in size (1 case for golf, brassies, balls, shoes for golf);
  • skiing gear up to 23 kg in size and up to 210 cm in length (1 pair of skis, 1 pair of ski poles, 1 pair of ski shoes);
  • water skies up to 23 kg in size and up to 210 cm in length (1 pair of water or slalom water skis);
  • equipment for archery up to 23 kg in size (1 set of arrows and bow in protective container);
  • equipment for snowboarding up to 23 kg in size and up to 210 cm in length (1 snowboard, 1 pair of shoes);
  • fishing tackle up to 23 kg in size and up to 210 cm in length (2 fishing rods, a bag or a box, 1 pair of shoes for fishing, a net)
  • equipment for hockey up to 23 kg in size (1 hockey bag, a bandies, 1 pair of skates, 1 set of protective covers for the body, 1 helmet);
  • equipment for ping up to 23 kg in size (1 mask for ping, 1 snorkel, paddles, a snorkeling vest, a regulator, an empty oxygen bottle, a flashlight);
  • equipment for tennis, squash and badminton up to 23 kg in size (2 rackets and a set of balls in a package for tennis, squash and badminton);
  • a rubber boat up to 23 kg in size (1 rubber boat, 1 pair of paddles);
  • a surfing board up to 2 m in length and up to 23 kg in size (1 surfing board up to 2 m in length);

1 (one) set of sports equipment weighing not more than 23 kg and not exceeding the size of 210 cm in 3 dimensions is transported free of charge in addition to the established free baggage allowance in the corresponding travel class.

For each subsequent set of sports equipment a charge in the amount of 50 EUR / 60 USD / 50 GBP* is collected for 1 (one) set of sports equipment.

If the weight of 1 (one) set of sports equipment is more than 23 kg, an additional charge of 50 EUR / 60 USD / 50 GBP* is collected for 1 (one) set of sports equipment.

Sports equipment transportation requires prior approval of the Airline.

STCR

On request, not later than 72 hours before departure.

For flights of the Partner-operator only.

A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided.

Only with attendant.

Only one patient on a stretcher for the same flight.

The charge is collected in a 3 times amount according to published standard annual IATA rate of OW economy class.

The STCR transportation is available for ВС В737-300/500 only.

TKNC Not applied
TKNM Not applied
TWOV Not applied
UMNR

On request.

For flights of the Partner-operator only.

Unaccompanied minors aged 5-12 years.

The transportation of UM aged 5-12 years is paid in an amount of 100% from the rate for an adult plus a fee for a service: RT – 100 EUR, OW – 50 EUR.

A confirmed booking is needed for all segments of a direction.

Unaccompanied minors should have in their possession personal pax traffic documents, which needed in the country of departure/ transfer/ destination.

Application/declaration signed by parents are necessary.

Physically or mentally disabled minors are not accepted for a transportation as UMNR.

Maximum number of UM for 1 flight:

  • CRJ-100/200 – max. 2 UM
  • E-175 – max. 3 UM
  • E-195, B737-300/500/800 – max. 5UM
WCHC

On request.

For flights of the Partner-operator only.

A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided.

A wheelchair should be transported in the baggage section.

The transportation of a wheelchair is free of charge.

WCHR

On request.

For flights of the Partner-operator only.

A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided.

A wheelchair should be transported in the baggage section.

The transportation of a wheelchair is free of charge.

WCHS

On request.

For flights of the Partner-operator only.

A medical certificate of health condition together with an indicator of a diagnosis, special requirements and recommendations should be provided.

A wheelchair should be transported in the baggage section.

The transportation of a wheelchair is free of charge.

WCOB Not applied
WCBD Not applied
WCBW Not applied
WCMP Not applied
WEAP

On request.

Only on Partner operator flights.

Type of weapons, weight, size and ammunition kit to the weapons being transported with indication of the number of bullets in the box, the weight and dimensions of the box should be indicated.

A permit for the transfer of weapons as well as a permit for export / transit / import of the departure / transit / arrival country are mandatory.

Sport / hunting weapons and ammunition (except for explosive or incendiary shells) should be properly covered / packed in boxes / packaged (ammunition should be packed separately).

It is not included in the free baggage allowance and is paid separately for each kg of actual weight, including the weight of the package, according to the fares established by the carrier, regardless of the presence and quantity of other baggage.

One set of weapons includes one container with a gun (or several guns belonging to one passenger) and one container with ammunition. The weight of ammunition together with the container should not exceed 5 kg per passenger. The weight of one set of weapons should not exceed 23 kg.

Weapons are not included in the free baggage allowance. The charge for transportation of one set of weapons is 50 EUR / 60 USD / 50 GBP*.

A passenger should have a permit of the relevant authorized state bodies, confirming the right of possession and use, as well as a permit of the relevant authorized state bodies, confirming the right to export, import or transit the weapons.

Weapons transportation requires prior approval of the Airline.

XBAG

On request, with specification of the baggage weight and size. It is due to be paid.

Excess baggage category:

  • Excess of the number of free baggage pieces - 50 EUR / 60 USD / 50 GBP* (rate for each excess, one way)
  • Weight excess of one piece of free baggage in the Economy class - 50 EUR / 60 USD / 50 GBP* (rate for each excess, one way)
  • Dimensions excess in 3 dimensions of one piece of free baggage - 50 EUR / 60 USD / 50 GBP* (rate for each excess, one way)