The provisional rules for the ticket exchange and refund for Belavia canceled flights

The provisional rules come into effect on/after 24.05.2021 and apply until further notice.

The following rules for the ticket exchange and refund for Belavia canceled flights are executed due to changes in the schedule during the period of flights restrictions:

1. Refunds:

 Ticket refund during the ticket validity period* free of charge.

When a passenger applies for the refund of penalties after the flight cancellation, in cases the ticket refund was actually made voluntarily before the flight cancellation and penalties were applied, no penalty is refunded.

If a passenger applies for the ticket refund before the flight cancellation but the actual refund is made after the flight cancellation, the penalties for the refund are not applied.

2. Changes:

2.1.  A one-time free change of reservation is allowed provided the route is not changed and the travel period for all flight coupons is within ticket validity*.

Booking on a new date is recommended in the same booking class as in the primary ticket.

In cases the required booking class is not available the re-issuance of the ticket is allowed to be performed as involuntary rebooking (according to the involuntary rebooking procedure) in another available booking class under the same class of service without additional fees and fare differences.

2.2. One-time change of route to directions in the same fare zone or a "lower" zone defined by the terms of the Belavia Leader program is allowed without fare difference and extra fees under the same class of service, and if the rules of the applied fare allow rerouting. Airport fees will be re-calculated. In case of  fare amount reduction, the fare difference is non-refundable. The classification of destinations by zone can be found at the link https://belavia.by/leader/tratim-bally/.

2.3. Refund of partly used tickets is allowed in cases when one or more flights of the route are cancelled. Ticket reissue or refund of the unused coupons can be made through the issuing office.

*  The ticket is valid for 1 year from the date of issue as long as no flight coupon has been used; or the ticket is valid for 1 year from the date of the first flight coupon has been used.