The answers for the most popular questions currently upcoming to Belavia

At present, for obvious reasons, Belavia receives a lot of requests from passengers and journalists. We would like to keep you informed about our latest news and help our services with comments, so we publish the answers to the most popular questions, upcoming to the mailboxes and social networks of the airline.

What flights have already been cancelled?

The airline cancels flights regarding the ban on flights only after receiving the official notice from the competent authorities of the country of destination. When the information on bans appears, it is published on the official website belavia.by and on social networks. We try to inform as promptly as possible about all the official decisions taken by the authorities of other countries.

How to find out whether the flight is cancelled?

It is possible to track the status of the flight you are interested in (whether it was cancelled or no) in the “Booking status” section. Moreover, having received an official ban on flights on any certain route, the flight cancellation is made in next to no time and passengers are informed about the cancellation by sms messages, e-mails and other means of communication.

What to do with the tickets for cancelled flights?

It is possible to postpone the departure date or issue a full refund of the cost of the tickets without penalties. You can do it within 12 months from the date of purchase at the place of ticket purchasing.

If you have bought the ticket on the site of the airline

The rules, an instruction and an application template for ticket refunds can be found here. Pay your attention that until the official cancellation of the flight, the refund of the cost of the air ticket is made according to the rules of an applied tariff.

An information about the tickets exchange can be found here.

To get a prompt answer to all the questions, arising in connection with the situation, in the messages to the information center, please, indicate the number of your ticket for the cancelled flight.

As the number of calls to the information center of the airline has increased greatly, the waiting time can be increased. We apologize to passengers for the inconvenience caused and ask not to send the requests repeatedly, as this increases the working time of call center and delays responses.

If you have bought the tickets from agencies (including online-agencies)?

In this case, the request for a ticket refund is send to the agency, which independently makes the ticket refund and a financial payment.

How quickly will the money for the ticket be transferred to the card?

Pay your attention that the term for money transfer to the card after issuing a ticket refund depends on the bank.

If the flight is transit through Minsk and one of the flights is cancelled, is it possible to use the second flight?

In order to use the second flight in case if the first one in the air ticket is cancelled, it is necessary to reissue a ticket. Please, send your request indicating the number of your ticket, the date of the flight and the number of the flight, you would like to use, to the place of the ticket purchasing. If you bought a ticket on the website of the airline - support@belavia.by, if you bought a ticket at the sales offices of the airline - space.control@balevia.by.

Will the price for available flights be changed due to the situation?

The cost of air tickets depends on the availability of seats on flights. The management of place resources is carried out automatically. In the current situation, the prices can rise only in case of a sharp increase in demand in any direction.

About the reduction of the staff of Belavia

Unfortunately, in connection with the circumstances beyond the control of the airline, Belavia is now forced to cancel dozens of flights during the peak of the season. The situation is complicated by the fact that the carrier has recently begun to recover after the massive flight cancellation due to the pandemic in 2020. It is worth noting that during the COVID-19 pandemic the staff reduction was not held. At the same time, the costs of savings were achieved by lowering allowances and shorter work schedules.
Under the current circumstances the cutting costs as well as the declaration of downtime or optimization or headcount optimization are unpleasant, though a logical step. At the same time, we want to draw your attention to the fact that in this situation the decisions on the personnel can be made only (!) on the recommendation of the head of departments and only (!) taking into account the current volume of work. Mass reductions are not considered.

How many flights have already been cancelled/ what financial losses will the company suffer and etc.?

In connection with the rapidly developing situation, it is impossible to give a statistical data and an evaluative characteristic of what is happening. Currently, all the efforts of the airline are aimed at the earliest consideration of all requests from passengers. We hope for understanding.