Rules of passengers conduct on board
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General provisions
- Rules of passenger conduct on board the aircraft of “BELAVIA – Belarusian Airlines” (hereinafter referred to as –the Rules) have been developed and implemented to ensure the safety and security of aircraft operations, to improve passenger comfort and to prevent committing offences. The Rules of “BELAVIA – Belarusian Airlines” (hereinafter referred to as – the Airline) have been developed in accordance with the requirements of the regulatory legal acts of the International Civil Aviation Organization (ICAO), International Air Transport Association (IATA), World Health Organization (WHO) and those of the Republic of Belarus.
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Protection of passengers and crew members against acts of unlawful interference in civil aviation and ensuring the flight safety is the priority of the Airline. Those are ensured by the implementation of established norms, rules and procedures by all participants in air transportation. In case of disruptive behavior of passengers, the management of the Airline implement the following policy:
- take appropriate actions in the event of any physical or verbal abuse against Airline personnel, crew members and passengers;
- deny boarding and refuse to carry passengers who are under the influence of alcohol or drugs intoxication and who fail to follow lawful instructions given by the Airline personnel or crew members;
- empower crew members and ground personnel to take appropriate actions in relation to unruly passengers provided for by laws and regulations of the Republic of Belarus and international rules;
- give support to crew members and other Airline employees if they are involved in the investigation of an offense and legal proceedings against passengers who have committed offenses;
- assist law enforcement bodies in prosecuting disruptive passengers (offenders);
- provide appropriate training to flight and cabin crews and ground personnel in dealing with conflict and its aftermath.
- These Rules of conduct are binding on passengers on board the Airline aircraft.
- The Airline aircraft are equipped with safety briefing cards which outline information about location of emergency exits, life vests, oxygen masks and safety belts etc. and which are available to each passenger on board. Passengers are required to review the safety briefing card and to carefully follow along the cabin crew safety briefing and rules of conduct, including in emergency. The use by passengers or crew members of electronic devices on board the aircraft is addressed in Annex to these Rules.
- Additional security measures to preserve the health of passengers and staff are posted on the official website of the Airline
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Rights of passengers
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Passengers have the right to:
- demand the provision of all services stipulated by the conditions of carriage;
- request protection from crew members in cases where their lives and health are in danger;
- offer their services in providing medical assistance to passengers and (or) as an assistant in preparation for an emergency landing;
- cancel his or her trip (choose not to fly);
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Passengers have the right to:
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Obligations of passengers
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Passengers are required to:
- respect these Rules and observe personal discipline and good order on board aircraft;
- obey all instructions given by the Pilot-in-command and other crew members including those aimed at prevention of spread of virus infections;
- occupy a seat in the cabin as per the boarding pass or as per the crew member’s instructions if it necessitates for the safety reasons;
- stow hand luggage and personal belongings in specially designated places indicated by crew members;
- comply with airline’s standards for the carriage of hand baggage;
- fasten seat belt when the “Fasten seat-belt” signs are turned on. It is recommended that passengers keep their seat belt fastened at all times.
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Passengers are forbidden to:
- appear at the check-in counter (at the gate for boarding) in an intoxicated state and (or) a state caused by the consumption of drugs, psychoactive substances, their analogues, toxic or other intoxicating substances;
- consume alcoholic and low-alcohol beverages or beer, except for those served on board the aircraft by the cabin crew (the prohibition on the consumption of alcoholic and low-alcohol drinks or beer applies to goods sold by duty-free shop on board the aircraft);
- smoke on board, including smoking e-cigarettes and other electronic nicotine delivery systems throughout the flight and in the aerodrome area during operations of embarkation on and disembarkation from the aircraft.
- use drugs and psychoactive substances, as well as their analogues, toxic or other intoxicating substances;
- create situations that threaten the safety of flight or life, health and personal dignity of other passengers, crew members and the Airline staff, as well as to use threatening, abusive words and/or behave in a threatening, abusive manner with physical violence towards them;
- remove from a container (cage) an animal transported in the cabin;
- enter the cockpit;
- intentionally interfere with the performance by a member of the crew of his duties;
- violate the rules for the use of electronic devices on board;
- damage or destroy any equipment or property of the Airline on board the aircraft and to carry it away from the aircraft;
- use any emergency equipment and/or emergency exits without appropriate directives of the crew members;
- get up from passenger seats during an aircraft taxiing, take-off, climb, descend and landing and while the “Fasten seat-belt” signs are turned on.
- block the aisles of the cabin, the space between rows of the seats and at emergency exits;
- take photos and videos of passengers, crew members and Airline’s staff without their permission.
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Passengers are required to:
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Responsibility of passengers for non-compliance with the Rules
- For violation (non-compliance with) of the Rules, the person will be accountable in compliance with the requirements of the legislation of the Republic of Belarus, those of international air law (international conventions), as well as the laws of the State of destination or the State of intermediate landing, irrespective of the State where the aircraft is registered or operated.
- If a passenger violates (fails to comply with) the Rules what endangers the flight safety of the aircraft or life and (or) health of other passengers, and if a passenger refuses to follow the orders and commands given by the Pilot-in-command that are subject to mandatory compliance, the Airline shall have the right to refuse to transport such passenger and not to perform it obligations under the contract of carriage in its sole discretion.
- For violation of the flight safety and aviation security requirements, related to aircraft operations, there are provided for the following types of passenger accountable:
- Administrative responsibility: article 18.5 (violation of the rules of passengers conduct on board aircraft) and article 19.1 (petty hooliganism) of the Code of the Republic of Belarus about Administrative Offences; Criminal liability: article 321 (violation of the rules for the safety operation of transport) and article 339 (hooliganism) of the Criminal Code of the Republic of Belarus.
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In case of violation of these Rules by passengers, the Airline, the Pilot-in-command and/or crew members shall have the right to:
- stop serving alcoholic beverages to passengers who appear to be intoxicated as a result of the use of drugs and psychoactive substances, as well as their analogues, toxic or other intoxicating substances;
- remove alcohol in the possession of the passengers, including duty-free purchases on board for the duration of the flight. (It will be returned when the passenger leaves the aircraft);
- disembark any disruptive or violent passenger (offender) before take-off or at the nearest point of landing and, in the event of forced landing, to recover from the passenger (offender) any extra costs incurred by the Airline as a result of his/her disruptive behavior;
- hand over passengers (offenders) to law enforcement agencies irrespective of the State of landing;
- deprive passengers of the right to further use the services of the Airline and terminate any existing contract of carriage without any refund;
- claim compensation for the material damage caused to the property of the Airline by passengers.
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In accordance with the Convention on Offences and Certain Other Acts Committed On Board Aircraft (Tokyo, 1963), and existing implementing practices for international civil aviation as well as the laws and regulations of the Republic of Belarus, the Pilot-in-command shall have the right to:
- exercise personal control over the safety of passengers in flight in the event of a threat to the safety of the flight of the aircraft;
- give to passengers directions and commands that are subject to mandatory compliance;
- issue the notification warning card, if a passenger failed to obey the request (instruction) of the Pilot-in-command expressed verbally;
- take all necessary actions, including the coercive measures against passengers who act in a manner that jeopardize the safety and security of the flight and who do not obey his orders and commands.
Pilot-in-command may be vested with other rights in accordance with the legislation of the Republic of Belarus.
