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Return of ticket, which was purchased on site

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When an e-ticket is purchased through the official website an air carriage agreement is entered into by and between ‘Belavia’ Belarusian Airlines and the passenger, whereof all agreement obligations arise directly between the above parties (despite the fact whether the e-ticket was paid by the passenger himself or other person made the payment for him). The air transportation agreement may be cancelled by:

  • Passenger;
  • ‘Belavia’ Belarusian Airlines.

The air transportation agreement may be cancelled:

  • voluntary (by virtue of request of either of the parties);
  • involuntary (for reasons beyond party’s control, for example flight cancellation, schedule change etc.)

Refund of the e-ticket purchased on-line shall only be made as per Application for flight cancellation and refund, which shall be filled in by:

  • passenger or his/her proxy, if passenger is of full age and legally capable;
  • passenger’s legal representative (parents, adoptive parents, guardians or curators), if passenger is minor or legally incapable.

Refund of the e-ticket purchased on-line may be requested by a person, who made the payment, only if an Application for flight cancellation and refund is available and filled in by passenger (his/her proxy or legal representative).

‘Belavia’ National Airlines bears no responsibility for :

  • the passenger’s (his/her proxy’s or legal representative’s) decision to cancel the flight and make a refund;
  • the passenger’s (his/her proxy’s or legal representative’s) refusal to provide the person made the payment with Application for ticket cancellation and refund requested by ‘Belavia’ National Airlines and any disagreements, which may appear between passenger (his/her proxy or legal representative) and person paid for e-ticket by virtue of this rejection.

Passenger (his/her proxy or legal representative) has the right to cancel only the e-ticket issued in passenger’s name.

The amount to be refunded is calculated in accordance with the applied fare rules, you may learn more about fare rules here, or contact support service by phone +375 (17) 220-25-55 or e-mail support@belavia.by

The amount subject to refund shall be transferred within as all necessary information is received as described below.

If an a-ticket is paid on-line by credit card

  • Should the bank card used to pay for e-ticket be valid in the month, when the amount is refunded, the money will be transferred to the above card;
  • Should the bank card used to pay for e-ticket be not valid in the month, when the amount is refunded, the way to transfer the money will be determined for each particular case.

If an e-ticket is paid through ‘Raschet’ system

  • In the airline sales offices. Presence of the ticket holder with a passport is required.
  • In all other cases the money will be transferred to a current account opened in any Belarusian bank..

‘Belavia’ National Airlines bears no responsibility for :

  • possible difference resulted from currency conversion or bank service charges when the money is refunded to the bank card used to pay for e-ticket (in case of on-line purchase);
  • possible difference resulted from bank service charges when the money is refunded to credit card account/current account (in case of purchase through ‘Raschet’ system).

To get a refund for e-ticket purchased on-line, please, e-mail to support@belavia.by the documents as stated in the table below. In case of paying for a ticket via ‘Raschet’ system you can contact one of the airline sales offices or send the necessary documents according to the table below for refund.

Refund in case of ticket payment via "SBP" and "Oplati" services

In order to refund a ticket purchased on the airline’s website and paid for using the “SBP” or “Oplati” services, the passenger should contact one of the airline’s sales offices or by email at support@belavia.by and provide the documents required for refund, as specified below.

  • When refunding a ticket paid for using the "SBP" service the funds are returned to the bank account from which the payment was made. The passenger's bank must have "SBP" incoming transfers activated in the passenger's personal account.
  • In case of cancellation of a ticket paid for using the “Oplati” service the refund is made to the electronic wallet of the “Oplati” service from which the payment was made.

On-line purchase or the “SBP”/“Oplati” services

  1. The copy of the filled in ‘Application for flight cancellation and refund’ (please, find the form here);
  2. The copy of passenger’s passport (photo page) or other identification document (in case of passenger application);
  3. The copy of proxy’s passport (photo page) or other identification document, and the copy of the letter of attorney issued by passenger (in case of proxy’s application);
  4. The copy of legal representative’s passport (photo page) or other identification document and legal representative’s status confirmation (in case of legal representative’s application);
  5. Document proving invalidity of the credit card used to pay for e-ticket on-line (in case the credit card used to pay for e-ticket is invalid in the month, when the amount is refunded).

Purchase through ‘Raschet’ system

  1. The copy of the filled in ‘Application for flight cancellation and refund’ (please, find the form here);
  2. The copy of passenger’s passport (photo page) or other identification document (in case of passenger application);
  3. The copy of proxy’s passport (photo page) or other identification document, and the copy of the letter of attorney issued by passenger (in case of proxy’s application);
  4. The copy of legal representative’s passport (photo page) or other identification document and legal representative’s status confirmation (in case of legal representative’s application);
  5. The copy of the receipt or account statement proving the payment through the credit card (if the credit card is valid in the month, when the amount will be refunded);
  6. Document proving invalidity of the credit card used to pay for e-ticket on-line (in case the credit card used to pay for e-ticket is valid in the month, when the amount is refunded);
  7. The copy of the receipt received in a bank in case of cash payment (if available).