Return and exchange of tickets for cancelled flights can be done until December 31
Due to the current situation caused by the Coronavirus epidemic and quarantine in a number of countries and, as a result, a large number of cancellations, it will be possible to make refunds or change the departure date for cancelled flights until December 31, 2020.
You can contact the airline's support team on this issue at any time until the end of 2020, you do not need to do it right now, all your ticket information is stored in our system, so you can contact us after the expected date of flight by giving your ticket number. You can change your flight date only once. You have a few months to think about when you want to fly on this ticket next time.
In case of request for refund or exchange for flights that are operated and not cancelled (group or individual fare) - refund and exchange will be made in accordance with fare rules where a ticket is purchased.